No. We do not require a security deposit for the vehicle. A booking advance payment may still be required to confirm your reservation.

No. We do not place a security hold or block an amount on your credit card.

You can normally pay the remaining balance at vehicle delivery by cash, debit card or credit card. The booking advance is paid using the secure link provided.

Usually, yes. After we confirm availability, we send a booking summary and a secure payment link for the advance payment (normally 25%, sometimes 30%). The exact amount appears in your confirmation; the rest is paid at delivery.

When we send the booking summary and payment link, the usual payment window is 30 minutes. If you need more time, please tell us immediately; otherwise the vehicle may be released to another customer.

Contact us on WhatsApp immediately. We can check the issue and, where available, arrange an alternative such as PayPal.

For all vehicles offered by Tommy Car Rental, the driver must be at least 23 years old and have held a valid full driving licence for at least 3 years.

No. A provisional or learner driving licence is not accepted. You must have a valid full driving licence held for at least 3 years and be at least 23 years old.

Yes. Our standard offer includes comprehensive cover without an insurance excess. The applicable contract and exclusions are explained at vehicle handover.

Yes. Our standard rentals include unlimited kilometres.

Yes. A second driver is included at no extra cost, provided the driver meets the applicable requirements and is registered on the rental agreement.

Fuel is handled on a same-to-same basis: return the vehicle with approximately the same fuel level as at pickup. Follow the fuel type specified for the vehicle; petrol vehicles normally use 95 octane.

Please contact us on WhatsApp as soon as possible. Whether a change, cancellation or refund is possible depends on the conditions confirmed for your particular booking; we will review them with you.

Yes. Child seats and boosters are provided free of charge on request. Please tell us the child’s age and what type of seat you need when booking.

Yes. Door-to-door delivery and collection are available, including free service in Costa Adeje, El Duque, Fañabé, La Caleta, Callao Salvaje and Playa Paraíso, subject to prior confirmation.

Yes. Meet & Greet at Tenerife South Airport (TFS) is available. Availability, minimum rental requirements, delivery times and any applicable extra charges depend on the selected rental details and will be shown during the booking process.

You can request your preferred times. They are not guaranteed until we confirm vehicle availability and the delivery or return arrangements with you.

A different return location may be possible by prior arrangement. An additional one-way fee may apply; we will tell you the amount before confirming.

Please let us know as soon as possible and share your flight number. We will coordinate the new arrival time with the delivery team; any out-of-hours fee will be confirmed if applicable.

For hotel returns, we may arrange for you to leave the keys at reception the evening before and send us a photo. Please follow the exact return instructions confirmed for your booking.

One-day rentals may be possible, but they are subject to availability and final confirmation.

You can contact us on WhatsApp or call +34 633 741 842 for an immediate response when our team is available. Online requests can be sent at any time; response times depend on operations.

We can assist customers in English, German and Spanish. Please write to us in your preferred language.

Contact us immediately by phone or WhatsApp and describe the situation. In an emergency, contact the appropriate emergency services first. We will help coordinate the next steps.